Terms of Service
Last updated: 2026-10-29
1. Description of the Service
«Greetvo» (hereinafter — the «Platform») provides businesses with a chatbot service that automatically responds to customer messages, along with social media analytics. A business using the Platform is hereinafter referred to as the «User».
2. Account and Access
Registration is open — an invite code is not required to create an account. An invite (gift) code is only used to add credit to the balance and can be redeemed at any time. The User is responsible for the confidentiality of their login credentials. Only the User themselves and the people they invite may join the organization created under one account.
3. Responsibility for the Bot's Responses
Bot responses are generated using the knowledge base entered by the User (service names, prices, business hours, rules) together with an artificial intelligence model. The artificial intelligence may provide incorrect or incomplete answers.
Any price, time, or condition stated by the bot is not a legal obligation, and the Platform does not guarantee its accuracy. Keeping the knowledge base accurate and up to date is the User's responsibility. Booking and order requests are recorded as unconfirmed requests — confirming them is the User's responsibility.
If the User has enabled the voice chat feature on their business card, the above rules apply equally to the voice assistant: the assistant is artificial intelligence, any price, time, or condition it states is not a legal obligation, and any order or booking recorded via voice is likewise an unconfirmed request. Voice recordings are not stored; a text transcript of the conversation is stored.
4. Data and Roles
With respect to data belonging to the User's own customers (correspondence, name, phone number), the User is the controller, while the Platform acts as a processor. The User is responsible for informing their customers and obtaining any necessary consent. For details, see the Privacy Policy.
5. Prohibited Use
Spam and unauthorized mass messaging; unlawful, deceptive, or harmful content; impersonating another party; attempts to bypass the Platform's technical limitations (rate limits, quotas, bot protection); reselling the service without written consent.
Each connected channel is subject to the rules of its own platform (Telegram, Meta, etc.); the User bears responsibility for any violation of those rules.
6. Quota and Payment
Use of the service is measured through a credit balance; the cost of each artificial intelligence call is recorded. Once the balance runs out, the bot stops responding and conversations are routed to the User's panel (as a handoff to a human) — no messages are lost.
The cost of a voice call is deducted from the credit balance based on the actual usage of the call (voice and text volume, according to the service provider's report); any portion not covered by a report is calculated using the per-minute rate set by the Platform. A new call requires at least one minute's worth of credit in the balance; an ongoing call is terminated once the credit runs out. The maximum duration of a single call is determined by the Platform.
Payment is currently processed outside the platform (in exchange for an invite code). The remaining credit balance is non-refundable but may be used during its validity period.
7. Availability of the Service
The Platform is provided «as is»; no SLA guarantee of uninterrupted operation is given. Interruptions in third-party services (model provider, messaging platforms, hosting) may affect the operation of the service. In such cases, the bot hands the conversation over to a human and the User is notified.
8. Limitation of Liability
In any case, the Platform's liability is limited to the amount paid by the User over the preceding 3 months. The Platform is not liable for indirect damages (lost revenue, reputational harm).
9. Termination
The User may close their account at any time. In the event of a violation of these Terms, the Platform may suspend the account. When an account is deleted, all associated conversation, contact, and token data is deleted.
10. Changes and Contact
These Terms may be amended; the date above indicates the current version. Users will be notified by email before any significant changes take effect.
Contact: mazandarov@gmail.com